Job Summary

At Veda, we believe that customer success is not just a function it's a mindset and one of our core values. We're looking for a dedicated and empathetic Technical Support Representative  to be the first point of contact for our users. This role involves handling customer queries, providing product guidance, resolving technical issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others.

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1.1 Product Training & Onboarding

• Learn and gain in-depth knowledge of Veda software and its modules.
• Deliver structured and client-friendly product training sessions (online and offline) for smooth implementation.
• Follow up with clients to ensure their understanding and comfort with the product plan.
• Conduct necessary setup required for smooth client onboarding.
• Identify patterns in customer queries and share insights with internal teams.

1.2 Support & Troubleshooting

• Assist clients with basic technical issues and provide accurate solutions via different communication channels.
• Identify when to escalate complex problems to senior support members or the product team.
• Maintain communication with clients to provide timely and effective assistance.

1.3 Data & Documentation

• Ensure accurate and up-to-date records for client accounts.
• Handle data entry tasks related to product setup and configuration.
• Document client interactions and training logs systematically.

1.4 Client Visits & Coordination

• Conduct client visits for follow-up training or issue resolution.
• Coordinate with the customer support team to ensure seamless service delivery.
• Collect feedback from clients to assess service quality.
• Implement changes based on feedback to improve client experience and retention rates.
• Build and maintain strong relationships with key client stakeholders.

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Who Can Apply

• Individuals who have completed or are currently pursuing a Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Fresh graduates are welcome to apply.
• Prior experience (0–1 years) in client support, IT helpdesk, or training roles will be considered an added advantage, but is not mandatory.

Requirements

• Exceptional verbal and written communication skills
• Strong analytical and problem-solving mindset with attention to detail
• Ability to multitask, prioritize effectively, and adapt in a fast-paced environment
• Enjoys engaging with people and building meaningful relationships
• Curious and open to learning especially with a steep learning curve!
• Comfortable using Google Workspace tools (Docs, Sheets, Drive)

 

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Why Join Veda?

At Veda, we’re not just building software, we're building a better future for education. Our team is driven by purpose, united by values, and committed to helping schools and students succeed.

• A Culture of Growth: We offer learning opportunities that help you grow professionally and personally.
• Your Voice Matters: We value your ideas, feedback, and initiative. You won’t just work here, you'll help shape how we work.

Meaningful Impact: Your work will directly support educational institutions across Nepal and beyond.
And to make your journey even more rewarding, we offer a competitive salary with clear growth opportunities, skill development programs, a supportive and friendly work environment with regular team-building activities plus free lunch and snacks to keep you energized throughout the day.