
Job Summary
At Veda, we believe that customer success is not just a function—it's a mindset and one of our core values. We're looking for a dedicated and empathetic Customer Support Representative to be the first point of contact for our users. This role involves handling customer queries, providing product guidance, resolving technical issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others.
Key Responsibilities:
1. Customer Assistance & Query Resolution
- Serve as the primary contact for customers via phone, email, and chat.
- Assist customers in understanding the products, features, and services.
- Resolve complaints promptly and escalate issues to appropriate teams when necessary.
- Identify patterns in customer queries and share insights with internal teams.
2. Product Support & Troubleshooting
- Provide first-level technical support and guide customers through troubleshooting steps.
- Coordinate with the technical team to resolve complex or unresolved issues.
- Keep customers informed about the status and progress of their concerns.
- Help develop customer support resources such as FAQs and guides.
3. Feedback & Collaboration
- Collect and relay customer feedback to improve product quality and user experience.
- Collaborate with sales, product, and technical teams to resolve recurring issues.
- Deliver actionable insights to help refine services and internal processes.
4. Documentation & Reporting
- Accurately record all customer interactions, inquiries, and resolutions in the CRM system.
- Prepare periodic reports on customer support metrics and service performance.
- Analyze trends in customer issues and recommend solutions for long-term improvement.
- Ensure data integrity and confidentiality in all documentation efforts.
Requirements
- Bachelor’s degree in(Management or Communications preferred)
- Minimum 2 year of experience in customer service, success, or relationship management roles
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving mindset with attention to detail
- Ability to multitask, prioritize effectively, and adapt in a fast-paced environment
- Enjoys engaging with people and building meaningful relationships
- Curious and open to learning—especially with a steep learning curve!
- Comfortable using Google Workspace tools (Docs, Sheets, Drive)
Why Join Veda?
At Veda, we’re not just building software—we’re building a better future for education. Our team is driven by purpose, united by values, and committed to helping schools and students succeed.
- A Culture of Growth: We offer learning opportunities that help you grow professionally and personally.
- Your Voice Matters: We value your ideas, feedback, and initiative. You won’t just work here—you’ll help shape how we work.
- Meaningful Impact: Your work will directly support educational institutions across Nepal and beyond.
And to make your journey even more rewarding, we offer a competitive salary with clear growth opportunities, skill development programs, a supportive and friendly work environment with regular team-building activities—plus free lunch and snacks to keep you energized throughout the day.
Skills
- Time Management
- Relationship Management
- Communication
- Problem Solving
- Adaptability Skills
- Teamwork
Other Information
- No. of Vacancy/s: [ 1 ]
- Employment Type: Full Time
- Offered Salary: Negotiable
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